Customer Services & Sales Support Specialist

Billerica MA, USA

Full Time Available | Great pay + Benefits

Job Type

Our client is a manufacturing company and a long-standing leader in the medical device industry. They are seeking a customer service & sales support specialist to join their small business’s parts sales team. Our client needs a detail-oriented, self-motivated team player with a positive attitude, the desire to learn, and the ability to learn quickly. This goal-oriented position is for someone who will provide the highest quality customer service while maintaining and developing accounts to meet sales targets and increase revenue.

 

Responsibilities:        

  • Consults with customers and evaluates needs in order to recommend, sell and support innovative solutions and ensure customer satisfaction

  • Responds to customer inquiries, deescalates challenging communications, troubleshoots, and processes parts sales from start to finish

  • Develops long-term solid business relationships with a customer base

  • Identifies opportunities to grow sales by researching potential product/service areas that may benefit customers, educating customers on product line and services

  • Maintains current knowledge of industry and market trends and technical knowledge with an understanding of products and services. Attends educational workshops and training as needed.

 

Qualifications:        

  • Proven history of customer service expertise required

  • Highly organized, self-starter with a desire to learn a new product line

  • Bachelor’s degree preferred

  • Solid communication skills with the confidence to clearly and effectively relay our product line to new and existing customers, promoting sales and earning their trust

  • Ability to adapt to change, set priorities, and balance sales with administrative duties

  • Highly tech-savvy with computer skills that include Microsoft Word, Excel, PowerPoint, and Outlook 

  • CRM experience preferred. i.e., Salesforce.com

  • Ability to work both independently and as part of a team

  • Experience in a small business setting is a plus

 

Benefits:

Salary is competitive and commensurate with experience.  Our company offers outstanding benefits which include great medical, dental, and vision coverage, vacation/holiday/sick time, a 401(k)-retirement plan with a company match, and lots of opportunities to learn new things.

 

This is for a permanent full-time position to start immediately.