Director of Facilities

Cambridge, MA, USA

Full Time Available | Up to $150k + Benefits

Job Type

My client is seeking a Director of Facilities for one of their clients in Cambridge, Mass. This position is accountable for the total performance of the account and managing 3 to 8 managers. This includes, but is not limited to, achieving/exceeding revenue and profit plan, maintaining and improving morale, retention, and productivity and reports directly to the Director of Operations. In conjunction with the Director of Operations this position will help develop and execute strategic direction and be accountable for implementation. This position is considered an advanced management position.

 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Business and Operations Planning. The Director of Facilities will be responsible for ensuring alignment with the client’s overall objectives and performance measurements. o Use a collaborative process to review each Service Level Agreement (SLA) and Key

  • Performance Indicator (KPI) to document and trend performance and results.

  • This position will lead the client site’ specific management strategy for each Office by developing a three (3) year timeline which includes operating and suggesting capital improvement

  • Scope Decisions. Identify best practices and KPIs that will be used to manage and evaluate performance. o Identify critical services that will require, and potential consequences should these services not conducted in accordance with the Business Plan. The Business Plan shall also include a contingency plan for each of the critical services in the event they cannot conduct.

  • Service Level Agreements. Measuring performance is critical in our ability to continuously improve services. The Director of Facilities will drive the service levels across the account, collaborating closely with the client’s team to develop specific performance metrics that are based on business strategy and operational requirements.

  • Monthly Reporting. The Director of Facilities will analyze monthly reports to ensure strategic alignment and optimal delivery of service.

  • Account Review Meetings. Our site team will yearly meet with our client’s team to discuss performance results, operations reviews, work management process reviews, benchmarking reviews, etc.; monthly and quarterly meetings will use to evaluate performance results and address issues and overall business objectives.

  • Interface with our client’s location point of contact (POCs) as needed

  • Coordinate consistent service delivery

  • Review work requests that approach the monetary spending limit and escalate requests (with estimate) that exceed the limit of the client’s budget amount

  • Responsible for putting in place appropriate plans and programs to meet and/or exceed the client objectives within the account(s).

  • Responsible for helping set the strategic direction and implementation of business initiatives at the local/National market level.

  • Responsible for meeting both internal and external growth objectives as established by the

  • The company directly contacts customers, providing proposals and presentations to same and on boarding new clients.

  • Responsible for establishing goals and performance criteria and measurement processes to proactively manage the business.

  • Responsible for cost-effectiveness, consistency, quality, accuracy, and performance to business standards.

  • Responsible for quantifying the market opportunities, by segment; establishing share objectives; identify target accounts by application area; and putting in place the appropriate plans and programs to meet objectives in the assigned area.

  • Represent the organization including managing the business relationships as well as the performance of strategic alliances and joint ventures in assigned areas.

  • Responsible for the strategic planning and management of current and future client contracts including assessing alternatives and understanding future customer requirements to ensure adequate future growth and development in assigned area.

  • Responsible for ensuring effective customer satisfaction, service, and relations by implementing processes and technology to deliver quality products and services

  • Responsible for creating a consistent operational image, implementing account-wide initiatives, and producing a quality product in accordance with Company standards.

  • Responsible for driving continuous improvement and innovation throughout account (s).

  • Responsible for ensuring high staff productivity and morale by working and ensuring staffing with carefully selected people.

  • Champions HR initiatives and always make the function an integral part of the organization

  • Responsible for creating an environment that gives team members and teams responsibility/authority to achieve goals, and then holds the team and team members accountable for accomplishing them.

  • Responsible for the achievement of assigned team members’ responsibilities by providing guidance, mentoring, coaching, and feedback to team members. Establish performance objectives, expectations, and regular appraisals against those objectives and expectations.

  • Responsible for driving continuous improvement and innovation through out the account (s).

  • Responsible for ensuring high staff productivity and morale by working and ensuring staffing with carefully selected people.

  • Responsible for HR initiatives and always making the function an integral part of the organization.

 

Supervisory Responsibilities

  • Manages three to eight subordinate supervisors who supervise the employees on the client account. Is responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises multiple non-supervisory employees. Fulfills supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 

Qualification

  • Bachelor’s degree or equivalent experience

  • Basic management experience five years in properties or relative environment