Medical Assistant

Reporting to the Nurse Manager and under the direct supervision of a registered nurse, the Medical Assistant performs a variety of direct and indirect patient care activities for pediatric, adolescent, and adult patients. These include routine patient care activities, preparatory functions for patients and providers, and other routine and/or related duties that medical assistants are trained and certified to perform as indicated on the performance evaluation section of this document.

 

GENERAL DUTIES & RESPONSIBILITIES:

 

▪ Prepares examination rooms

▪ Reviews medical records for completion prior to clinical sessions

▪ Maintains medical record in compliance with standards

▪ Briefly interviews all patients for nature of the visit

▪ Documents patient’s reason for the visit

▪ Obtains all appropriate information

    - Vital signs

    - Measurements

▪ Performs procedures or exams accurately

    - EKGs

    - Eye Exams

    - Hearing Tests

    - Obtains specimens per protocol

    - Performs routine laboratory tests per protocol

▪ Documents results of all performed exams & tests in medical record

▪ Assists provider staff during examinations and procedures

▪ Ensures that all lab requisitions are accurately and filled out

▪ Cleans & sterilizes instruments & equipment per Infection Control Manual

▪ Cleans & maintains utility & supply areas

▪ Maintains an inventory of supplies

▪ Uses par level when counting supplies; submits new orders to Nurse Manager

▪ Receive supplies & communicates discrepancies to Nurse Manager

▪ Stores & rotates supplies per Infection Control Manual

▪ Ensures that clinical area is adequately stocked

▪ Always maintains patient confidentiality

▪ Follows the chain of command for conflict resolution

▪ Demonstrates ability to work as a team member; participates in orienting peers

▪ Follows through on work assignments

▪ Adheres to policy for time requests

▪ Is punctual & consistent with attendance

▪ Always maintains professional conduct & appearance

▪ Attends nursing & organizational staff meetings

▪ Participates in quality improvement initiatives

▪ Manages information effectively, utilizing MIS & QI principles as appropriate

▪ Monitors patient satisfaction and responds accordingly

▪ Identifies educational needs & participates in program offerings

 

QUALIFICATIONS:

 

Education:

High School diploma or equivalent

 

Experience:

▪ Minimum of 6 months to 1-year post-training preferred.

▪ Knowledge of patient care clinic, office, and clerical support procedures.

▪ Ability to work within a team framework.

▪ Bilingual preferred

▪ Highly motivated and detail-oriented with strong customer service, organizational, systems and analytical skills.

▪ Excellent verbal, written communication/presentations skills, and systems applications skills

 

Certification/Licensure:

Certification from an approved medical assistant program. Current BLS certification.

 

Software/Hardware:

Must be proficient and have a strong working knowledge of Microsoft Office (Outlook, Excel, Word, etc.)