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Dedham, MA, USA

Job Type

Full Time | $45k to $55k DOE

Reports to: Director, Claims Vendor Solutions



Under the supervision of the Director, Claims Vendor Solutions, the Receptionist will provide

invaluable support to the clients by performing a variety of administrative and customer service tasks.  



  • Answers incoming telephone calls in a cheerful and helpful way, determines purpose of callers, and forwards calls to appropriate staff or department.

  • Retrieves voice mail messages left in Company mailbox during evening hours and forwards to appropriate personnel

  • Greets on-site visitors, determines approved nature of business, and announces visitors to appropriate employee

  • Maintains monthly additions and deletions of company telephone report

  • Coordinates time off with back-up reception coverage employees

  • Types and mails legal notices of cancellation and non-renewals from information supplied by Underwriters.

  • Performs a variety of administrative duties

  • Keeps reception/lobby area free of clutter and debris

  • Utilizes programs to verify pertinent information on mail and documents

  • Handles claims subrogation and salvage check processing

  • Ad hoc projects as needed



  • Undergraduate degree preferred

  • Possess a professional demeanor

  • Skilled and efficient communicator

  • Understanding of insurance terminology

  • Detail oriented and to providing a quality work product

  • Ability to multi-task in a fast-paced environment

  • Possess strong time management and organizational skills

  • High attention to detail

  • Proficient in Word, Excel & Outlook


My client offers a competitive total compensation package including medical, dental, life insurance,

pension and a 401(k) with match.

Located in Needham, Massachusetts while they renovate their Dedham, Massachusetts home office. The office offers employees an on-site café, fitness center, and free parking.

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